DV 1 - Access to Service
Services are available to survivors who need help planning for and achieving physical, emotional, and psychological safety and well-being.
To ensure that survivors are aware of and can access available services, the organization provides information and education throughout the community.
Interpretation: Appropriate outreach can include posters, pamphlets, public service announcements, and direct contact with those who may interact with the target population.
Note: See DV 7.01 for discussion of the outreach that should be provided to other community providers.
The organization provides 24-hour access to services, directly or through a community telephone network, and at least one staff member is on-call 24 hours a day.
Interpretation: 24-hour access can be provided through a 24-hour hotline or the use of cell phones. If a small organization is unable to budget for a 24-hour hotline or cell phones, and calls are answered by a community telephone network or emergency response center, the organization should: (1) ensure that a trained individual returns calls within a 15-minute timeframe, and (2) develop procedures that address how phone calls are returned without increasing risk to survivors.
The organization works with community partners and resources to address and minimize barriers that may prevent individuals from seeking or obtaining services.
Interpretation: Examples of factors that may impact whether survivors will seek or obtain services may include, but are not limited to: disabilities, mental health conditions, substance use conditions, cultural differences, lack of English proficiency, immigration status, age, sexual orientation, and having teenage male children.
When survivors consent, services can also be made available to their children and, when appropriate, other family members or significant others.
Interpretation: For purposes of this standard, the phrase "other family members or significant others" does not include perpetrators. See DV 3.04 for discussion of perpetrator involvement in services.
NA The organization does not directly serve survivors' children, family members, or significant others. When survivors consent, their children, family members, or significant others are referred to needed services offered at other organizations.
Council on Accreditation • Copyright 2008