
	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	COMMUNITY A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.


	CONNECTED The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.


	ELIGIBILITY The degree to which an individual, family, group, or community meets the specific criteria and qualifications required to receive goods, benefits, or services.

COA

Using This Site

Accreditation Standards

Accreditation Guidelines

	Crisis Response and Information Services: Crisis Intervention; Crisis Hotline Services; Information and Referral Services

Administration and Management

Service Delivery Administration Standards

Service Standards

CRI 7: Crisis Hotline and Information and Referral Services

The organization provides immediate connections to appropriate community resources and documents service gaps and duplications.

NA The organization does not provide crisis hotline and information and referral services.

CRI 7.01

Individuals are promptly referred or connected to appropriate resources.

CRI 7.02

The organization maintains, or has access to, an up-to-date file of reliable community resources that includes:

name, location, and telephone number;
contact person;
services offered;
languages offered;
fee structure; and
eligibility requirements.

CRI 7.03

The organization collects and periodically summarizes data on community needs and available resources, and shares summaries with the community.

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	PURPOSE: Crisis Response and Information Services operate as part of the community's crisis response system to provide immediate, dependable responses and reliable information to promote safety and stability for the individual in crisis.

RELATED FILES