Direct service personnel have the appropriate combination of education, training, and supervised experience to provide effective employment placements, and demonstrate competency in:
- establishing rapport with service recipients;
- coordinating services as part of a team; and
- identifying the needs of special populations.
Direct service providers receive ongoing training on:
- screening topics relevant to the identified service population;
- adult learning principles and the diversity of workforce development approaches;
- working with youth to explore career opportunities;
- interagency confidentiality and professional ethics;
- public assistance eligibility requirements, benefits, and how to access them; and
- barriers to employment.
Direct service personnel who provide financial asset-building services demonstrate competency in:
- identifying support networks of family, friends, and community resources;
- counseling individuals on any local or state asset limitation regulations and their implications for continued receipt of public assistance;
- identifying local programs that provide assistance and incentives for financial asset building; and
- overcoming obstacles to asset building for immigrants, refugees, and migrant or seasonal workers, including predatory lending.
Obstacles to asset building for immigrants, refugees, and migrant or seasonal workers can include a lack of appropriate documentation or identification; difficulty understanding local banking, mortgage, and business systems; and prejudice among employers, local businesses, and citizens.
NA The organization does not provide financial asset-building services.
Supervisors are qualified by a bachelor’s degree, or equivalent training and experience, to provide effective supervision and leadership
to direct service personnel.
A supervisor is available to provide case
consultation at all times services are provided.
Employee workloads support the achievement of client outcomes, are regularly reviewed, and are based on an assessment of the following:
- the qualifications, competencies, and experience of the worker, including level of supervision needed;
- the work and time required to accomplish assigned tasks and job responsibilities; and
- service volume.
Job seekers who receive workforce development, support, and financial asset building services
achieve increased economic self-sufficiency through the attainment and retention of jobs in the community
and the promotion of asset accumulation.