SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  SERVICE PHILOSOPHY

The theoretical framework that describes and explains an organization's approach to service. 		 
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  SERVICE RECIPIENT

The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.		  
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  EMPLOYEE

Paid member of an organization. Foster parents are not considered employees and are specifically referenced in relevant standards. 		 
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Vocational Rehabilitation Services Skill Development Training; Vocational Evaluation; Work adjustment; Job Development and Placement; Supported Employment; and Work Services
  
Private Org Public Agency  

VOC 5: Service Philosophy

 

The program is guided by a service philosophy that:

  1. sets forth a logical approach for how program activities and interventions will meet the needs of service recipients;
  2. guides the development and implementation of program activities and services based on the best available evidence of service effectiveness; and
  3. prohibits the exploitation of service recipients.
Interpretation: Exploitation can include excessive work hours, poor working conditions, or inappropriate compensation. Service recipients should be treated in compliance with all applicable legal requirements and in the same manner as any other employee of a similar work environment.
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PURPOSE: Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
 
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