	Counseling, Support, and Education Services

Introduction

Administration and Management

Service Delivery Administration Standards

Service Standards

CSE 7: Individual and Family Counseling, Support, and Education Personnel

Personnel providing individual and family services are qualified by education, training, and experience to provide services.

NA The organization does not provide individual or family services.

CSE 7.01

Personnel providing individual and family services have a bachelor’s degree, or equivalent training and experience, and demonstrate competence in:

identifying the needs of abused and neglected children and adults;
understanding child development, and individual and family functioning;
working with difficult to reach, traumatized, or disengaged individuals and families; and
collaborating with other disciplines and community resources.

CSE 7.02

Supervisors of counseling personnel are qualified by an advanced degree, training in supervision, and at least two years of supervised experience providing counseling services.

CSE 7.03

Personnel receive training on:

evidence-based practices and relevant emerging bodies of knowledge;
ecological perspective;
crisis intervention;
relevant legal and civil rights issues;
criteria to determine the need for more intensive services; and
recognizing the presence of health, mental health, and substance use conditions, and integrated services available to meet treatment needs.

Interpretation: Ecological, or person-in-environment, perspective views social, economic, and environmental factors, such as poverty and traditional healing processes, as critical in the development and resolution of personal and family problems.

CSE 7.04

Employee workloads support the achievement of client outcomes, are regularly reviewed, and are based on an assessment of the following:

the qualifications, competencies, and experience of the worker, including level of supervision needed;
the work and time required to accomplish assigned tasks and job responsibilities; and
service volume.

QUICK JUMP TO


	PURPOSE: Individuals and families who participate in Counseling, Support, and Education Services identify and build on strengths, develop skills to manage situational change, access appropriate community support and resources, and improve functioning in daily activities at home, at work, and in the community.

RELATED FILES


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	COMMUNITY A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.


	PERSONNEL The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards


	FAMILY Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."


	TRAINING Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.


	ADVANCED DEGREE A degree at the Master's level or beyond from an institution of higher education. An advanced degree does not include a Bachelor's degree, an associate's degree, or an educational certificate.


	SUPERVISION Assumption of responsibility for directly overseeing and evaluating the work or work products of personnel within an organization. Also includes inspecting the act or process of accomplishing a function or activity.


	PRACTICE Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.


	CRISIS INTERVENTION The immediate response to the acute needs of a person in crisis including referral to appropriate community resources, advocacy, support, or direct assistance.


	CRITERIA Systematically developed, objective, and quantifiable statements used to assess the appropriateness of specific decisions, services, and outcomes.


	WORKLOAD The amount of work assigned to or expected from a person within a specified period of time. See also CASELOAD.


	CLIENT See service recipient.


	ASSESSMENT An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.


	EMPLOYEE Paid member of an organization. Foster parents are not considered employees and are specifically referenced in relevant standards.