SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  SERVICE RECIPIENT

The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.		  
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  SPECIAL NEEDS

A designation used in reference to conditions or characteristics of a person that reflect a need for special care, services, or treatment. When the term is used in the context of adoption services, special needs refers to conditions that make a child harder to place for adoption. This includes children who are members of sibling groups, older children, children with disabilities, children of certain racial /ethnic backgrounds, etc. When the term is used in the context of foster care it refers to the need for a higher degree of specialized case services and attention due to mental and physical disabilities. When the term is used in the context of out-of-school time services, a child or youth may have special physical, behavioral, medical, emotional, or cognitive needs that should be addressed or accommodated. The term is also used in other contexts. See also DEVELOPMENTAL DISABILITIES.		  
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  MEDICATION

A prescribed or over-the-counter drug that is injected, taken orally, applied topically, or otherwise administered.		  
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  GOVERNING BODY

A person or persons with the legal authority and responsibility to set policy and oversee the operations of an organization. Generally, the governing body is a group, such as a board of directors or board of trustees. While the exact responsibilities of the governing body depend on the nature and character of the organization, the governing body has minimum fiduciary responsibilities to the organization set by statute, regulation, and case law, and typically assume responsibilities for long term planning, risk management, and evaluation and effectiveness of management.		  
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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  PARENTS

Parents can include: birth, foster, kinship, and adoptive parents. Please see service standards for more specific information about use of this term. 		 
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  LEGAL GUARDIAN

A person who has legal responsibility for the care and management of a person incapable of administering his/her own affairs. In the case of a minor child, the guardian is charged with the legal responsibility for the care and management of the child and of the minor child's estate.		  
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

  
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Administrative and Service Environment
  
Private Org Public Agency  

ASE 7: Emergency Response Preparedness*

 
The organization plans for and coordinates emergency response preparedness.
Interpretation: The network management entity is expected to plan for, and coordinate emergency preparedness across the network.

ASE 7.01

 

The organization develops an emergency response plan that addresses:

  1. coordination with appropriate local, state, and federal governmental authorities;
  2. coordination with emergency responders;
  3. coordination and communication with service recipients;
  4. evacuation of persons with mobility challenges and other special needs;
  5. accounting for the whereabouts of staff and service recipients;
  6. options for relocating service recipients; and
  7. situations involving harm or violence, or the threat of harm or violence.
Interpretation: Emergency situations include accidents, serious illness, fire, medical emergencies, water emergencies, natural disasters, emergencies associated with outdoor activities, hostage situations, bomb threats, unlawful intrusion, physical assault, and other life threatening situations.
Interpretation: For networks, in emergency situations where service recipients are likely to be evacuated, it is critical that the emergency response plan address arrangements for the provision of medications for persons who require them in order to remain healthy. Such persons can include individuals with psychiatric conditions, individuals taking opioid treatment medications, and older adults. Arrangements can include maintaining a list of service recipients likely to be effected, and pre-arranging for services outside the area likely to be evacuated.

ASE 7.02

 

The organization is prepared to treat injuries and respond to medical emergencies by:

  1. maintaining a readily available communication device, poison control information, and first aid supplies and manuals at all program sites;
  2. consulting with a health professional, as necessary, to develop procedures for such situations; and
  3. maintaining emergency contact information for personnel and service recipients.
Interpretation: When conducting off-grounds outdoor activities such as overnight camping, the standard requires first-aid supplies, emergency response kits, and other emergency supplies and medications needed by participants to be under the control of the senior trip leader or other designated group leader at all times.
Note: Please see Checklist: Facility Observation in the Tools Index for additional assistance with this standard.

ASE 7.03

 

The emergency response plan includes arrangements for:

  1. a temporary work site in the event of facility closure;
  2. communicating with the governing body, personnel, service recipients, the public, and the media; and
  3. notifying parents or legal guardians, as appropriate.
Interpretation: To ensure preparedness in the event of an emergency, communication with service recipients in residential settings should include informing service recipients about the organization's emergency response plan, including evacuation procedures.

ASE 7.04

 

All personnel are trained on how to respond to medical threats and emergencies, including:

  1. assessing risk and safety;
  2. handling emergencies;
  3. coordinating with medical, mental health, law enforcement, and other professionals; and
  4. implementing the organization’s health and safety procedures.
Update: Added Note - 06/01/10
Added Note
related RPM 2.01
Note: Element c does not apply to credit counseling organizations.
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PURPOSE: The organization’s administrative and service environments are respectful, caring, safe, and accessible, and contribute to organizational productivity and effective service delivery.
 
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