Interpretation: The EAP should have established protocols and mechanisms for determining when a case is considered closed based on the EAP’s unique business practices, service model, and/or contractual obligations.

EAP 11.01

Planning for case closing:

is clearly defined and includes assignment of staff responsibility;
begins at intake; and
involves the client and others, as appropriate.

EAP 11.02

When a client has utilized the maximum allowable number of sessions per EAP contract, the EAP determines its responsibility to provide services until appropriate arrangements are made and works with the person to identify other service options.

Interpretation: The EAP must determine on a case-by-case basis its responsibility to continue providing services to clients who have utilized the maximum number of sessions.

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	PURPOSE: Employee Assistance Programs help organizations support employees working to maintain or improve their productivity, functioning, and pro-social behavior and remain at or return to the workplace.

RELATED FILES

EAP Reference List.pdf
NA Request.doc
EAP Private Template.doc


	EMPLOYEE Paid member of an organization. Foster parents are not considered employees and are specifically referenced in relevant standards.


	PROGRAM A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.


	CASE CLOSING A voluntary or involuntary process which occurs when an organization no longer assumes responsibility for providing services to a particular individual, group, or family. Also known as "termination" or "discharge."


	PROTOCOLS Instruments and procedures used to accomplish a particular goal, activity, or purpose.


	CASE A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.


	PRACTICE Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	PLANNING The process of specifying objectives, evaluating the means for their achievement, and exercising deliberate decision making about appropriate courses of action.


	INTAKE The client's entry point for services at which eligibility is assessed against established criteria and a preliminary evaluation of the presenting problem occurs.


	CONTRACT A formal written agreement between two or more parties that specifies the services, space, or products to be provided in exchange for some form of compensation. Also known as "purchase of service arrangement."


	CLIENT See service recipient.