Interpretation: Service planning is conducted so that the client retains as much personal responsibility and self-determination as possible and desired.

EAP 7.02

During the service planning process the EAP explains:

available options;
how the EAP can support the achievement of desired outcomes; and
the benefits, alternatives, and risks or consequences of planned services.

EAP 7.03

Each case is reviewed quarterly during case consultation to assess:

service plan implementation;
progress toward achieving service goals and desired outcomes; and
the continuing appropriateness of the service goals.

Interpretation: Regular, documented reviews of progress toward achievement of goals, and revisions to service goals or plans, are made in collaboration with the client.

Interpretation: Experienced workers may conduct reviews of their own cases. In such cases, the worker's supervisor reviews a sample of the worker's evaluations as per the requirements of the standard. Timeframes for review should be adjusted depending upon: issues and needs of persons receiving services; and frequency and intensity of services provided.

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	PURPOSE: Employee Assistance Programs help organizations support employees working to maintain or improve their productivity, functioning, and pro-social behavior and remain at or return to the workplace.

RELATED FILES

EAP Reference List.pdf
NA Request.doc
EAP Private Template.doc


	EMPLOYEE Paid member of an organization. Foster parents are not considered employees and are specifically referenced in relevant standards.


	PROGRAM A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.


	SERVICE PLAN A written plan of action based on the assessment of consumer needs and strengths that identifies problems, sets goals, and describes a strategy for achieving those goals and engaging in joint problem solving with the consumer. Also known as a "treatment plan".


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	PLANNING The process of specifying objectives, evaluating the means for their achievement, and exercising deliberate decision making about appropriate courses of action.


	CASE A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.


	SERVICE GOALS Broad, issue-oriented statements that reflect the realistic achievements to be accomplished in the short or long term. Goals are achieved through the accomplishment of specific quantifiable objectives.


	APPROPRIATENESS The degree to which a particular service, placement, treatment, intervention, or activity is: best suited to an individual's needs; not excessive, unduly intrusive, or restrictive; anticipated to be effective in achieving the desired and specified outcomes; and adequate or sufficient in quantity to address the problem.


	SAMPLE A portion or representative percentage of a greater whole.


	EVALUATION The review and assessment of organizational operations, programs and services.


	CLIENT See service recipient.