Disaster Recovery Case Management employees and volunteers are qualified by life experience, education, and training to access and coordinate services for the populations served.
Interpretation: Volunteers are a critical, dynamic, and spontaneous resource in disaster recovery efforts. Organizations that deploy volunteer personnel seek to maximize volunteer contributions and experience by selecting, training, and supporting volunteers consistent with their personnel policies and procedures.
Case managers are qualified by completion of a disaster recovery case management specific curriculum and have the experience, personal qualities, case management skills, and current competencies to work effectively with the populations served.
Interpretation: Individuals with a broad range of experience, education, and training are deployed as disaster recovery case managers, as determined by the organization's mission, programs, and requirements. Organizations can determine satisfactory preparation and level of qualification through a combination of training and education, for example, case management certification or a bachelor’s degree with sufficient, appropriate experience.
Case managers are respectful of the individuals, families, and communities served, and their autonomy, and are:
Interpretation: Several proprietary disaster case management training curricula have been developed and are being utilized in the field. These curricula provide in depth material on qualities and skills of effective case managers, and the traits organizations value in disaster recovery case managers. Currently, these materials typically are available and provided through a skilled trainer, only.
Interpretation: A culturally-sensitive response to the disaster impacted area is critical for effective, efficient, and equitable use of recovery resources. DRCM organizations identify and directly address or seek collaborations to address the needs of those populations. Examples of culturally-sensitive responses include engagement of the community’s formal or informal leaders, translation of forms into the population’s first language, learning about and working with the community’s structure, providing interpretation services, and seeking volunteers from the community to assist in case management and supplemental activities.
Note: Organizations should refer to the Ethical Practice (ETH) standards for more information regarding professional conduct and personnel knowing and following their codes of ethics.
Case managers receive training on the following topics:
Case managers receive training on the following disaster recovery related topics:
Interpretation: Regarding element (j), shared data base technologies have been, and are being, developed among collaborating recovery organizations as a partial solution for improved monitoring of client goal attainment and increasingly efficient and effective use of disaster-related resources.
Supervisors of case managers are qualified by completion of a disaster recovery case management curriculum for supervisors, and human services experience, including at least four years of supervised experience providing case management or disaster recovery case management services.
Interpretation: Individuals with a broad range of experience, education, and training are deployed as supervisors of disaster recovery case managers as determined by the organization's mission, programs and requirements; however, supervisors should be able to support, monitor, and advocate for case managers and clients, and meet program administration and training responsibilities. Satisfactory preparation and level of qualification can be determined through a combination of training and education, for example, case management certification, a bachelor’s degree, or an advanced degree, with appropriate experience.
Case management supervisors monitor, communicate, and take action regarding:
Interpretation: The overall impact of a disaster on a community can have an effect on case managers regardless of direct involvement. Supervisors should be aware of any negative effects and intervene and provide support, as appropriate.
A supervisor or case manager is available to provide case consultation whenever services are provided.
Caseload size is sufficiently small to permit case managers to respond to differing service needs of individuals and families, including frequency of contact.