SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.
 
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  CONNECTED

The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.
 
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  CASE CLOSING

A voluntary or involuntary process which occurs when an organization no longer assumes responsibility for providing services to a particular individual, group, or family. Also known as "termination" or "discharge."
 
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  CASE RECORD

A written compilation that describes the client and the services delivered. Records can be in hard copy and/or electronic format. The case record can be used as a source of information for quality improvement or other evaluation activities, for research purposes, or to demonstrate accountability to funding bodies.
 
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  PUBLIC AGENCY

An agency under government auspices. A public agency is typically governed and operated by a public entity (e.g., a state, a county, or a department of the federal government. Public agencies seeking accreditation will utilize the Public version of COA's 8th Edition Standards, found at http://www.coastandards.org/standards.php?navView=public.

 
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  ASSESSMENT

An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.
 
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  AFTERCARE

Additional services provided beyond the period of primary care that offer continuity and supportive follow-up.
 
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  CASE

A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.
 
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  MANAGEMENT

See ADMINISTRATION
 
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Juvenile Justice Day Services
 
Private Org Public Agency  

JJD 11: Case Closing and Follow-Up

 
Case closing is an orderly process, and follow-up assistance helps youth avoid future delinquency.

JJD 11.01

 

A written summary of the case record is provided to the court and the public agency with jurisdiction over the youth, and includes an assessment of:

  1. any unmet needs;
  2. the degree to which goals were or were not achieved; and
  3. reasons for success or failure.

JJD 11.02

 
Upon case closing, the organization notifies any collaborating service providers.

JJD 11.03

 
The organization follows up with youth to monitor progress and ensure they access needed services and supports.
Interpretation: As noted in JJD 10.02, another party, such as an aftercare case manager, may have primary responsibility for providing follow-up services. When this is the case the organization may implement this standard by demonstrating that the other party conducts appropriate follow-up.

JJD 11.04

 
As a continuing resource for information, crisis management, and support, the organization provides each youth with contact information for the organization or the aftercare provider, as appropriate.
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PURPOSE: Juvenile Justice Day Services promote public safety and reduce the need for out-of-home placements by allowing youth to reside in their communities while they address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
 
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