SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  CONNECTED

The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.		  
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  FAMILY

Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."		  
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

  
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  ASSESSMENT

An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.		  
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  PLANNING

The process of specifying objectives, evaluating the means for their achievement, and exercising deliberate decision making about appropriate courses of action.		  
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  CASE

A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.		  
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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  CONFIDENTIALITY

An ethical and practice principle that requires the protection of information shared within a professional-client relationship. An organization that upholds confidentiality prohibits personnel from disclosing information about persons served without their written consent.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  AFTERCARE

Additional services provided beyond the period of primary care that offer continuity and supportive follow-up.		  
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Juvenile Justice Corrections Services
  
Private Org Public Agency  

JJC 4: Family Connections and Involvement

 
The youth, family, and organization work together to maintain an optimal level of family involvement during confinement, and develop positive connections to support youth after release.
Interpretation: COA recognizes that involving families can be difficult, especially when youth are placed outside of their communities, and far from their families. However, organizations should still strive to involve families to the extent possible, unless family contact is contraindicated.
Note: “Family” can be defined broadly, as referenced in the Glossary.

JJC 4.01

 
Youth and their family members are informed of the organization’s policies and procedures regarding visits and phone calls, and encouraged to maintain regular contact.

JJC 4.02

 
Families are encouraged to participate in assessment, service delivery, and reentry planning.
Interpretation: Participation in service planning and case conferences should also be encouraged, as addressed in JJC 2.05.
NA The organization provides only detention services.

JJC 4.03

 

The organization minimizes barriers to family involvement by:

  1. including family members in scheduling decisions;
  2. allowing participation through teleconferencing;
  3. assisting with transportation, accommodations, and childcare, as needed and to the extent possible;
  4. helping personnel develop and maintain positive relationships with family members; and
  5. providing an environment conducive to family visits and activities.
Interpretation: Personnel should demonstrate: (a) sensitivity to the willingness of the family to be engaged; (b) respect for family members’ autonomy and confidentiality; (c) a non-threatening manner; (d) flexibility; and (e) persistence.

JJC 4.04

 

To strengthen the family’s ability to support and supervise youth, the organization helps family members:

  1. meet any unmet service needs;
  2. maintain and strengthen family relationships;
  3. prevent, manage, and resolve family conflicts;
  4. identify strengths that can help them meet challenges; and
  5. prepare for the youth’s return to the family, when appropriate.
Interpretation: The organization may help the family by, for example, providing family counseling, or linking family members with needed resources. Although family members may receive services at the facility, it may also be appropriate to provide or arrange for the delivery of services in the family’s community, especially when the family lives far from the facility. Some of this work may be done by an aftercare case manager, in the context of planning for reentry.
NA The organization provides only detention services.
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PURPOSE: Juvenile Justice Corrections Services promote public safety by helping youth overcome problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding citizens.
 
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