	Juvenile Justice Corrections Services

Introduction

Administration and Management

Service Delivery Administration Standards

Service Standards

JJC 2: Service Planning and Monitoring

Youth participate in the development and review of comprehensive, individualized service plans that are the basis for delivery of appropriate services and supervision.

NA The organization provides only detention services.

JJC 2.01

A service plan is developed in a timely manner, and expedited service planning is available when urgent risks or needs are identified.

JJC 2.02

The service plan is developed by a team of relevant personnel, with the participation of the youth.

Interpretation: Relevant personnel may include, but are not limited to, those providing health, mental health, substance use, and education services. Service planning should be conducted so that youth retain as much personal responsibility as possible and appropriate.

JJC 2.03

During service planning the organization explains:

the range of services available;
how the organization can support the achievement of desired outcomes;
how youth and their progress will be monitored;
any special terms or conditions, including conditions ordered by the court;
benefits to be gained if the plan is fulfilled; and
possible consequences of noncompliance.

JJC 2.04

The comprehensive, individualized service plan is based on the assessment and includes:

treatment and services to be provided, and by whom;
desired goals and outcomes, and timeframes for achieving them;
level of supervision needed; and
the signature of the youth and a parent or legal guardian.

Interpretation: Like assessments, service plans should be responsive to the age, developmental level, gender, language, culture, religion, race, ethnicity, sexual orientation, and trauma history of youth, as well as to the characteristics of, and resources available in, the communities in which they reside.

Although COA recognizes that engaging parents or legal guardians can be difficult, organizations should still strive to involve them to the extent possible and appropriate, and must follow any applicable laws or regulations requiring their involvement. See JJC 4 for further information and guidance regarding family participation.

Note: Behavior support and management strategies and interventions should be addressed in a behavior support plan that may be part of the service plan, as referenced in BSM 2.06.

JJC 2.05

Family members are encouraged to participate in service planning and case conferences, and advised of ongoing progress.

Note: See the Interpretation to JJC 2.04.

JJC 2.06

Personnel and youth regularly review progress toward achievement of service and treatment goals, and sign revisions to goals and plans.

JJC 2.07

A team of relevant personnel, or an involved worker and supervisor, review the case quarterly to assess:

service plan implementation;
progress toward achieving service and treatment goals and desired outcomes; and
the continuing appropriateness of service and treatment goals.

Interpretation: Timeframes for review can be adjusted depending upon youths’ risks and needs, and length of stay. Experienced workers may conduct reviews of their own cases. In such cases, their supervisors should review a sample of their evaluations.

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	PURPOSE: Juvenile Justice Corrections Services promote public safety by helping youth overcome problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding citizens.

RELATED FILES


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	CONNECTED The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.


	SERVICE PLAN A written plan of action based on the assessment of consumer needs and strengths that identifies problems, sets goals, and describes a strategy for achieving those goals and engaging in joint problem solving with the consumer. Also known as a "treatment plan".


	SUPERVISION Assumption of responsibility for directly overseeing and evaluating the work or work products of personnel within an organization. Also includes inspecting the act or process of accomplishing a function or activity.


	PLANNING The process of specifying objectives, evaluating the means for their achievement, and exercising deliberate decision making about appropriate courses of action.


	PERSONNEL The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards


	ASSESSMENT An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.


	LEGAL GUARDIAN A person who has legal responsibility for the care and management of a person incapable of administering his/her own affairs. In the case of a minor child, the guardian is charged with the legal responsibility for the care and management of the child and of the minor child's estate.


	CULTURE The customs, habits, values, skills, technology, beliefs, and religious, social, and political behaviors of a group of people in a specific period of time.


	ETHNICITY An orientation toward and identification with a population group that shares national origin, religion, race, or language.


	PARENTS Parents can include: birth, foster, kinship, and adoptive parents. Please see service standards for more specific information about use of this term.


	FAMILY Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."


	BEHAVIOR SUPPORT AND MANAGEMENT The use of specialized interventions to guide, control, and redirect client behaviors. Examples of behavior management approaches used in residential treatment settings include mediation, time out, locked seclusion, and physical restraint.


	APPROPRIATENESS The degree to which a particular service, placement, treatment, intervention, or activity is: best suited to an individual's needs; not excessive, unduly intrusive, or restrictive; anticipated to be effective in achieving the desired and specified outcomes; and adequate or sufficient in quantity to address the problem.


	CASE A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.


	SAMPLE A portion or representative percentage of a greater whole.


	EVALUATION The review and assessment of organizational operations, programs and services.