FEC 11: Referrals and System Collaborations
Clients receive referrals
to a network of community
resources and service providers when additional services are needed.
The organization refers clients to services relevant to financial management and the resolution of credit problems using financial, legal, and self-help resources.
Interpretation: The organization makes referrals to another service provider when clients request specific times, locations, services, or methods of service delivery (for example, telephone or Internet) that the organization is not able to provide or promptly provide. When the organization does not offer DMPs, it should provide information necessary for clients to seek out providers that can meet their needs. In addition, the organization must make referrals when the client’s assessment indicates that supplemental services are necessary. For instance, when clients indicate issues that cannot be addressed by a financial education and counseling service, the organization should make referrals for evaluations in other social service areas. The organization also provides clients with access to information on educational opportunities, economic security, transportation, housing, consumer protection, legal referral services, and other community supports through referrals and resource materials.
The organization develops a comprehensive network of referral sources and provides the names of multiple resources, when available.