PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  CLIENT

See service recipient.		  
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  SERVICE GOALS

Broad, issue-oriented statements that reflect the realistic achievements to be accomplished in the short or long term. Goals are achieved through the accomplishment of specific quantifiable objectives.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  CONSUMER

The individual, family, group, or community that seeks or receives services.		  
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  CASE

A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.		  
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Ways to Work
  
Private Org Public Agency  

WtW 4: Services and Support

 
Ways to Work programs support each client's efforts to meet his or her service goals.
Interpretation: Service goals for Ways to Work loan programs may be limited to paying back the loan.

WtW 4.01

 

The organization facilitates the resolution of barriers to achieving financial self-sufficiency goals.

Interpretation: Assistance with resolving barriers to achieving financial self-sufficiency may be provided directly or by referral.

WtW 4.02

 

Persons served are offered financial literacy education that includes:

  1. financial goal setting;
  2. budgeting;
  3. establishing and restoring credit;
  4. accessing appropriate community credit and lending resources; and
  5. other relevant topics.
Interpretation: Financial literacy education can be provided directly or by referral to a community-based organization such as a consumer credit counseling program or a lending partner.

WtW 4.03

 

The organization documents attempts to contact the client in the client's file.

Interpretation: Client files may be hard copy or electronic. Contact entries do not need to include detailed notes.

WtW 4.04

 
Each open case is reviewed at least monthly to determine progress toward achieving service goals.
Interpretation: Monthly reviews can be limited to a review of payment history to ensure on-time payment and does not require client contact. For loan programs, an open case is defined as a case in which a client has an outstanding loan.

WtW 4.05

 
The organization follows up with loan recipients on late payments or deposits within ten working days of notification.
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PURPOSE: The Ways to Work program helps participants maintain employment or remain in school.
 
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