WtW 4: Services and Support
Service goals for Ways to Work loan programs may be limited to paying back the loan.
The organization facilitates the resolution of barriers to achieving financial self-sufficiency goals.
Interpretation: Assistance with resolving barriers to achieving financial self-sufficiency may be provided directly or by referral.
Persons served are offered financial literacy education that includes:
- financial goal setting;
- establishing and restoring credit;
- accessing appropriate community credit and lending resources; and
- other relevant topics.
Financial literacy education can be provided directly or by referral to a community-based organization such as a consumer
credit counseling program or a lending partner.
The organization documents attempts to contact the client in the client's file.
Client files may be hard copy or electronic. Contact entries do not need to include detailed notes.
Each open case
is reviewed at least monthly to determine progress toward achieving service goals.
Monthly reviews can be limited to a review of payment history to ensure on-time payment and does not require client contact. For loan programs, an open case is defined as a case in which a client has an outstanding loan.
The organization follows up with loan recipients on late payments or deposits within ten working days of notification.