
	PROGRAM A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	CONSUMER The individual, family, group, or community that seeks or receives services.

COA

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Accreditation Standards

Accreditation Guidelines

	Ways to Work

Administration and Management

Service Delivery Administration Standards

Service Standards

WtW 2: Service Philosophy

The organization develops a philosophy that:

sets forth a logical approach for how services will meet consumer needs; and
guides the development and implementation of services based on program goals and the best available evidence of service effectiveness.

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	PURPOSE: The Ways to Work program helps participants maintain employment or remain in school.

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