Note: Refer to ASE for standards regarding safety in the service environment.
All personnel and foster parents receive initial and ongoing competency-based training, appropriate to their responsibilities, on the organizationís behavior support and management intervention policies, procedures
, and practices.
For example, non-direct service personnel should be trained on how to appropriately respond to incidents of out-of-control behavior that they may observe.
Personnel and foster parents receive training that includes:
- recognizing aggressive and out-of-control behavior, psychosocial issues, medical conditions, and other contributing factors that may lead to a crisis;
- understanding how staff behavior can influence the behavior of service recipients; and
- limitations on the use of restrictive interventions.
Training should also address management
of age-appropriate, but potentially dangerous behavior, for example, ways to protect a child who runs into the street so as not to harm him/her.
Training addresses methods for de-escalating volatile situations, including:
- listening and communication techniques, such as negotiation and mediation;
- involving the person in regaining control and encouraging self-calming behaviors;
- separation of individuals involved in an altercation;
- offering a voluntary escort to guide the person to a safe location;
- time out to allow the person to calm down; and
- other non-restrictive ways of de-escalating and reducing episodes of aggressive and out-of-control behavior.
Research Note: Literature indicates that when staff are trained and supported in the use of alternate methods in crisis situations, the use of seclusion and restraint is reduced dramatically.