Services for refugees foster maximum independence, self-direction, and self-help through provision of information, friendship and support, and skills training to increase an individual’s ability to transfer skills of use in a former country to a new environment.
NA The organization provides only legal services.
The organization provides or arranges for pre-arrival, reception, and orientation for service recipients, including:
Interpretation: Resettling individuals often identify emergency financial assistance, housing, health care, and immigration documentation, as needed immediately.
NA The organization does not provide pre-arrival and reception services.
Services are responsive to resettlement dynamics, including:
Interpretation: Regarding Element e)., for the specific purpose of facilitating collection of accurate information, the role of “culture broker,” played by caring community members who gather information informally, can be a more effective way to gain insight into immigrant and refugee concerns than an interview format, which can be perceived as an interrogation. Culturally similar program staff can fill this role, as can trained volunteers provided confidentiality of information is maintained.
Programs that support transition and adjustment are appropriate to the person’s age, gender, and cultural background, and include:
Organizations serving immigrant and refugee status families and children involved with child welfare agencies work collaboratively with the agency and other providers to:
NA The organization does not serve families and children involved with child welfare agencies.
The organization provides, directly or by referral, English language assessment and education.
The organization provides case coordination and referral for services it does not deliver and cannot address through cooperative arrangements, including translation of documents and oral interpretation.
Interpretation: Dependence upon children to serve as a translator or interpreter for adult family members as “a last resort,” is a concerning practice and should not be allowed.
When the organization accepts responsibility for the local resettlement of individuals or families served by another organization, a written agreement describes the relationship and specific services to be provided.
NA The organization does not accept responsibility for the local resettlement of individuals served by another organization.