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introduction
Introduction
Administration and Management
Ethical Practice (ETH)
Introduction
ETH 1 - Open, Transparent Operations
ETH 2 - Conflict of Interest
ETH 3 - Fundraising
ETH 4 - Protection of Reporters of Suspected Misconduct
ETH 5 - Professional Conduct
ETH 6 - Research Protections
Table of Evidence
Financial Management (FIN)
Introduction
FIN 1 - Governing Body Financial Responsibilities
FIN 2 - Internal Control Environment
FIN 3 - Financial Risk Assessment
FIN 4 - Stable Predictable Revenue
FIN 5 - Financial Planning
FIN 6 - Financial Accountability
FIN 7 - Financial Management System
FIN 8 - Payroll
Table of Evidence
Governance (GOV)
Introduction
GOV 1 - Legal Authorization to Operate
GOV 2 - Governing Body and Community Representation
GOV 3 - Mission
GOV 4 - Community Involvement and Advocacy
GOV 5 - Organization of the Governing Body
GOV 6 - Governance Responsibilities
GOV 7 - Oversight of Investments
GOV 8 - Executive Director
Table of Evidence
Human Resources Management (HR)
Introduction
HR 1 - Work Environment
HR 2 - Human Resources Planning
HR 3 - Recruitment, Selection, and Deployment
HR 4 - Satisfaction and Retention
HR 5 - Human Resource Practices
HR 6 - Performance Evaluation
HR 7 - Personnel Records
Table of Evidence
Performance and Quality Improvement (PQI)
Introduction
PQI 1 - Leadership Endorsement of Quality and Performance Values
PQI 2 - The Foundation for Broad Use of PQI
PQI 3 - Support for Performance and Outcomes Measurement
PQI 4 - Analyzing and Reporting Information
PQI 5 - Use and Communication of Quality Information to Make Improvements
PQI 6 - Staff Training and Support
Table of Evidence
Risk Prevention and Management (RPM)
Introduction
RPM 1 - Legal and Regulatory Compliance
RPM 2 - Risk Prevention
RPM 3 - Medication Control and Administration
RPM 4 - Insurance Protection
RPM 5 - Information Management and Use
RPM 6 - Security of Information
RPM 7 - Case Records
RPM 8 - Access to Case Records
RPM 9 - Contracts and Service Agreements
RPM 10 - Quality Monitoring of Purchased Services
Table of Evidence
Service Delivery Administration Standards
Administrative and Service Environment (ASE)
Introduction
ASE 1 - Promotion of Health and Safety
ASE 2 - Accessibility
ASE 3 - Legal and Regulatory Compliance
ASE 4 - Facility Maintenance
ASE 5 - Tools and Equipment
ASE 6 - Safety and Security
ASE 7 - Emergency Response Preparedness
ASE 8 - Special Health Precautions
Table of Evidence
Behavior Support and Management (BSM)
Introduction
BSM 1 - Philosophy and Organization Policy
BSM 2 - Behavior Support and Management Practices
BSM 3 - Safety Training
BSM 4 - Restrictive Behavior Management Intervention Training
BSM 5 - Restrictive Behavior Management Interventions
BSM 6 - Documentation and Debriefing
Table of Evidence
Client Rights (CR)
Introduction
CR 1 - Protection of Rights and Ethical Obligations
CR 2 - Confidentiality and Privacy Protections
CR 3 - Grievance Procedures
Table of Evidence
Training and Supervision (TS)
Introduction
TS 1 - Personnel Development and Training
TS 2 - Training Content
TS 3 - Supervision
Table of Evidence
Service Standards
Adoption Services (AS)
Definition
AS 1 - Adoptive Parent Recruitment
AS 2 - Assessment
AS 3 - Homestudy Practice
AS 4 - Service Planning and Monitoring
AS 5 - Child and Youth Permanency
AS 6 - Service Philosophy
AS 7 - Pre-Adoption Services
AS 8 - Temporary Care for Infants
AS 9 - Placement
AS 10 - Community Partnerships
AS 11 - Case Closing
AS 12 - Post-Adoption Services
AS 13 - Administrative Practice
AS 14 - Personnel
Table of Evidence
Adult Day Services (AD)
Definition
AD 1 - Access to Service
AD 2 - Screening and Intake
AD 3 - Assessment
AD 4 - Service Planning and Monitoring
AD 5 - Service Philosophy
AD 6 - Service Elements
AD 7 - Support Services for Caregivers
AD 8 - Service Environment
AD 9 - Care and Supervision
AD 10 - Case Closing
AD 11 - Aftercare and Follow-Up
AD 12 - Personnel
Table of Evidence
Adult Protective Services (APS)
Definition
APS 1 - Community Partnership
APS 2 - Service Philosophy
APS 3 - Screening
APS 4 - Investigation and Risk Assessment
APS 5 - Service Planning and Monitoring
APS 6 - Appropriate Service
APS 7 - Intervention
APS 8 - Case Closing
APS 9 - Aftercare and Follow-Up
APS 10 - Personnel
Table of Evidence
Case Management Services: Case Management; Care Coordination; Intensive Case Management (CM)
Definition
CM 1 - Access to Service
CM 2 - Screening and Intake
CM 3 - Assessment
CM 4 - Service Planning and Coordination
CM 5 - Service Monitoring and Reassessment
CM 6 - Service Philosophy
CM 7 - Intensive Case Management Services
CM 8 - Case Closing
CM 9 - Aftercare and Follow-Up
CM 10 - Personnel
Table of Evidence
Child and Family Development and Support Services (CFD)
Definition
CFD 1 - Access to Service
CFD 2 - Screening
CFD 3 - Assessment
CFD 4 - Service Planning and Monitoring
CFD 5 - Service Philosophy
CFD 6 - Family-Focused Approach to Service
CFD 7 - Community-Based Approach to Service
CFD 8 - Service Environment
CFD 9 - Health Services
CFD 10 - Family Support Services
CFD 11 - Parent Education Services
CFD 12 - Positive Child Development Services
CFD 13 - Early Intervention Services
CFD 14 - Case Closing and Aftercare
CFD 15 - Personnel
Table of Evidence
Child Protective Services (CPS)
Definition
CPS 1 - Access to Service
CPS 2 - Community Partnership
CPS 3 - Service Philosophy
CPS 4 - Screening
CPS 5 - Investigation
CPS 6 - Safety Assessments
CPS 7 - Assessment
CPS 8 - Service Planning and Monitoring
CPS 9 - Child Protective Case Management Services
CPS 10 - Removing Children from the Home
CPS 11 - Child Placement
CPS 12 - Child and Youth Permanency
CPS 13 - Case Closing
CPS 14 - Personnel
Table of Evidence
Counseling, Support, and Education Services (CSE)
Definition
CSE 1 - Access to Services
CSE 2 - Screening and Intake
CSE 3 - Service Philosophy
CSE 4 - Counseling, Support, and Education for Individuals and Families
CSE 5 - Education and Support Group Services
CSE 6 - Information and Referral Services
CSE 7 - Individual and Family Counseling, Support, and Education Personnel
CSE 8 - Education and Support Group Personnel
CSE 9 - Information and Referral Personnel
Table of Evidence
Crisis Response and Information Services: Crisis Intervention; Crisis Hotline Services; Information and Referral Services (CRI)
Definition
CRI 1 - Access to Services
CRI 2 - Screening and Assessment
CRI 3 - Quality of Services
CRI 4 - Service Philosophy
CRI 5 - Community Connections and Coordination
CRI 6 - Crisis Intervention Services
CRI 7 - Crisis Hotline and Information and Referral Services
CRI 8 - Crisis Hotline Services: Additional Requirements
CRI 9 - Personnel: Crisis Intervention Services and Crisis Hotline Services
CRI 10 - Personnel: All Services
Table of Evidence
Day Treatment Services: Social Adjustment Services; Intensive Outpatient Treatment; Partial Hospitalization (DTX)
Definition
DTX 1 - Targeted Service Delivery
DTX 2 - Screening and Intake
DTX 3 - Assessment
DTX 4 - Service Planning and Monitoring
DTX 5 - Service Philosophy, Modalities, and Interventions
DTX 6 - Interdisciplinary Program
DTX 7 - Services for Families
DTX 8 - Education Services
DTX 9 - Care and Supervision
DTX 10 - Case Closing
DTX 11 - Aftercare and Follow-Up
DTX 12 - Personnel
Table of Evidence
Domestic Violence Services (DV)
Definition
DV 1 - Access to Service
DV 2 - Screening
DV 3 - Safety Assessment and Plan
DV 4 - Assessment
DV 5 - Service Planning and Monitoring
DV 6 - Service Philosophy
DV 7 - Community Partnerships
DV 8 - Advocacy and Support Services
DV 9 - Promoting Child Well-Being
DV 10 - Crisis Hotline Services
DV 11 - Safety and Security of Shelters and Safe Homes
DV 12 - Rights of Shelter and Safe Home Residents
DV 13 - Shelter and Safe Home Facilities
DV 14 - Supporting and Monitoring Safe Homes
DV 15 - Case Closing
DV 16 - Aftercare and Follow-Up
DV 17 - Record Keeping
DV 18 - Personnel
Table of Evidence
Early Child Care and Development Services; Child Care Centers; Family Child Care Homes (ECCD)
Definition
ECCD 1 - Screening
ECCD 2 - Service Philosophy
ECCD 3 - Parental Involvement
ECCD 4 - Health Promotion and Protection
ECCD 5 - Quality and Safety in the Service Environment
ECCD 6 - Quality and Stability in Relationships
ECCD 7 - Developmental and Educational Activities
ECCD 8 - Services for Children with Special Needs
ECCD 9 - Child Supervision
ECCD 10 - Family Support
ECCD 11 - Transition
ECCD 12 - Personnel
Table of Evidence
Employee Assistance Program Services (EAP)
Definition
EAP 1 - Access to Service
EAP 2 - Internal EAP/Parent Company Relations
EAP 3 - Contract Management
EAP 4 - Contractor Accountability
EAP 5 - Record-Keeping
EAP 6 - Assessment
EAP 7 - Service Planning
EAP 8 - Service Elements
EAP 9 - Work-Life Services
EAP 10 - Case Closing
EAP 11 - Personnel
Table of Evidence
Family Preservation and Stabilization Services (FPS)
Definition
FPS 1 - Access to Service
FPS 2 - Screening
FPS 3 - Assessment
FPS 4 - Service Planning and Monitoring
FPS 5 - Service Philosophy
FPS 6 - Family-Focused Approach to Service Delivery
FPS 7 - Family Supports and Services
FPS 8 - Assessing the Need for Out-of-Home Care
FPS 9 - Case Closing
FPS 10 - Aftercare and Follow-Up
FPS 11 - Personnel
Table of Evidence
Financial Education and Counseling Services (FEC)
Definition
FEC 1 - Service Initiation
FEC 2 - Service Philosophy
FEC 3 - Information about Services
FEC 4 - Development of an Action Plan
FEC 5 - Financial Education and Counseling Services
FEC 6 - Housing Counseling and Education Services
FEC 7 - Debt Management Plans
FEC 8 - Administration of the Debt Management Plan
FEC 9 - Responsible Management of Client Funds
FEC 10 - Creditor Relations
FEC 11 - Referrals and System Collaborations
FEC 12 - Client File Review
FEC 13 - Truth in Marketing
FEC 14 - Business Ethics
FEC 15 - Personnel
Table of Evidence
Financial Management and Debt Counseling (FMDC)
Definition
FMDC 1 - Service Initiation
FMDC 2 - Service Philosophy
FMDC 3 - Development of an Action Plan
FMDC 4 - Information About Services
FMDC 5 - Debt Management Plans
FMDC 6 - Administration of the Debt Management Plan
FMDC 7 - Financial Management
FMDC 8 - Responsible Management of Client Funds
FMDC 9 - Creditor Relations
FMDC 10 - Referrals and System Collaborations
FMDC 11 - Client File Review
FMDC 12 - Truth in Marketing
FMDC 13 - Business Ethics
FMDC 14 - Personnel
Table of Evidence
Foster Care Services (FC)
Definition
FC 1 - Screening
FC 2 - Assessment
FC 3 - Service Planning and Monitoring
FC 4 - Child and Youth Permanency
FC 5 - Service Philosophy
FC 6 - Child Placement
FC 7 - Developing and Maintaining Connections
FC 8 - Services for Parents
FC 9 - Services for Children and Youth
FC 10 - Physical and Mental Health Care
FC 11 - Therapeutic Services
FC 12 - Worker Contact and Monitoring
FC 13 - Transition to Independent Living
FC 14 - Case Closing
FC 15 - Aftercare and Follow-Up
FC 16 - Recruitment and Retention of Foster Families
FC 17 - Homestudies
FC 18 - Respite Care
FC 19 - Personnel
Table of Evidence
Group Living Services (GLS)
Definition
GLS 1 - Access to Service
GLS 2 - Family Connections
GLS 3 - Assessment
GLS 4 - Service Planning and Monitoring
GLS 5 - Child and Youth Permanency
GLS 6 - Service Philosophy, Modalities, and Interventions
GLS 7 - Community Connections
GLS 8 - Health and Dental Services
GLS 9 - Education Services
GLS 10 - Services for Substance Use Conditions
GLS 11 - Privacy Provisions
GLS 12 - Group Living Environment
GLS 13 - Residential Facilities
GLS 14 - Care and Supervision
GLS 15 - Transition from the Service System
GLS 16 - Case Closing
GLS 17 - Aftercare and Follow-Up
GLS 18 - Personnel
Table of Evidence
Guardianship Services for Minors (GSM)
Definition
GSM 1 - Community Collaboration
GSM 2 - Service Philosophy
GSM 3 - Child and Youth Permanency
GSM 4 - Homestudy
GSM 5 - Assessment
GSM 6 - Service Planning
GSM 7 - Pre-Guardianship Services
GSM 8 - Support Services
GSM 9 - Case Closing
GSM 10 - Personnel
Table of Evidence
Home Care and Support Services: Home Health Aide Services, Personal Care Aide Services, and Homemaker Services (HCS)
Definition
HCS 1 - Community Approach to Service Needs and Access
HCS 2 - Screening and Intake
HCS 3 - Client-Centered Service Philosophy
HCS 4 - Assessment Based Care Planning and Coordination
HCS 5 - Care Monitoring
HCS 6 - Coordinated Home Management, Activities of Daily Living, and Health Services
HCS 7 - Case Closing
HCS 8 - Aftercare and Follow-Up
HCS 9 - Personnel Qualifications and Supervision
HCS 10 - Personnel Who Provide Services to Older Adults and Special Needs Individuals
HCS 11 - Training and Support
Table of Evidence
Immigrant and Refugee Resettlement: Resettlement Practice with Separated and Unaccompanied Children; Transition Services; Immigration, Citizenship and Naturalization Legal Assistance Services (IRR)
Definition
IRR 1 - Collaborative, Culturally Competent Outreach
IRR 2 - Screening and Intake
IRR 3 - Assessment
IRR 4 - Service Planning, Coordination and Monitoring
IRR 5 - Service Philosophy
IRR 6 - Transition Assistance
IRR 7 - Sponsoring Families, Groups, and Communities
IRR 8 - Resettlement Practice
IRR 9 - Resettlement Practice with Separated and Unaccompanied Children
IRR 10 - Immigration, Citizenship, and Naturalization Legal Assistance
IRR 11 - Case Closing
IRR 12 - Aftercare and Follow-Up
IRR 13 - Personnel
Table of Evidence
Intercountry Adoption Services (ICA)
Definition
ICA 1 - Adoptive Parent Recruitment and Orientation
ICA 2 - Homestudy Practice
ICA 3 - Service Planning and Monitoring
ICA 4 - Service Philosophy
ICA 5 - Pre-Adoption Preparation Services
ICA 6 - Placement
ICA 7 - Post-Placement and Post-Adoption Services
ICA 8 - Case Closing
ICA 9 - Ethical Administrative Practice
ICA 10 - Personnel
Table of Evidence
Juvenile Justice Case Management Services (JJCM)
Definition
JJCM 1 - Service Philosophy
JJCM 2 - Engagement and Assessment
JJCM 3 - Service Planning
JJCM 4 - Coordination and Collaboration
JJCM 5 - Services and Supports
JJCM 6 - Service Monitoring and Supervision
JJCM 7 - Case Closing and Follow-Up
JJCM 8 - Personnel
Table of Evidence
Juvenile Justice Corrections Services (JJC)
Definition
JJC 1 - Screening and Assessment
JJC 2 - Service Planning and Monitoring
JJC 3 - Service Philosophy, Modalities, and Interventions
JJC 4 - Family Connections and Involvement
JJC 5 - Collaboration and Coordination
JJC 6 - Health Services
JJC 7 - Mental Health Services
JJC 8 - Services for Substance Use Conditions
JJC 9 - Education Services
JJC 10 - Development of Social and Independent Living Skills
JJC 11 - Workforce Development Services
JJC 12 - Living and Service Environment
JJC 13 - Service Culture
JJC 14 - Maintaining Safety and Security
JJC 15 - Planning for Reentry
JJC 16 - Case Closing and Aftercare
JJC 17 - Personnel
Table of Evidence
Juvenile Justice Day Services (JJD)
Definition
JJD 1 - Engagement and Assessment
JJD 2 - Service Planning and Monitoring
JJD 3 - Service Philosophy, Modalities, and Interventions
JJD 4 - Collaboration and Coordination
JJD 5 - Family Involvement and Services
JJD 6 - Developing Life Skills and Connections
JJD 7 - Education Services
JJD 8 - Service Environment and Culture
JJD 9 - Maintaining Safety and Security
JJD 10 - Planning for Transition and Aftercare
JJD 11 - Case Closing and Follow-Up
JJD 12 - Personnel
Table of Evidence
Kinship Care Services (KC)
Definition
KC 1 - Screening
KC 2 - Assessment
KC 3 - Service Planning and Monitoring
KC 4 - Permanency Planning
KC 5 - Service Philosophy
KC 6 - Homestudy and Placement Services
KC 7 - Maintaining Connections
KC 8 - Services for Parents
KC 9 - Services for the Child
KC 10 - Physical and Mental Health Care
KC 11 - Specialized Therapeutic Services
KC 12 - Caregiver Support
KC 13 - Worker Contact and Monitoring
KC 14 - Case Closing
KC 15 - Aftercare and Follow-Up
KC 16 - Personnel
Table of Evidence
Opioid Treatment (OTP)
Definition
OTP 1 - Access to Service
OTP 2 - Screening and Intake
OTP 3 - Assessment
OTP 4 - Service Planning and Monitoring
OTP 5 - Service Philosophy
OTP 6 - Community Services
