HOW DO WE USE THE COA QUESTIONNAIRES?

Stakeholder surveys are used by COA Peer Reviewers to learn how key stakeholders perceive your organization and experience its services.

COA is happy to introduce a new paperless electronic (telephonic and web-based) survey process. This process is a cost-effective, streamlined means to survey your necessary stakeholders. If you signed your financial agreement on or before July 1, 2009, your organization will be given the option of disseminating surveys via the new electronic process or via the current hard copy process. If you signed your accreditation agreement after July 1, 2009, you will be required to use the electronic survey process. In the interim, you must choose only one method of distribution.

You will be asked to distribute these surveys to stakeholders 6 months prior to your scheduled site visit date. Complete instructions for distributing survey information via the electronic process can be found below. Hard copy surveys and sample cover letters to accompany the surveys must be requested from your COA Coordinator.

Some organizations are eligible to receive aggregated survey results from COA. See "Stakeholder Questionnaire Results" in (Related Files).